Ctrip is the second largest online travel agent in the world and the largest in China. Founded in 1999 by James Liang, Neil Shen, Min Fan and Ji Qi, it is headquartered in Shanghai and employs over 30,000 people across China. It is listed on NASDAQ with a market cap of roughly $20 billion.
...we do aim to recruit at pace here. So that reassurance that there’s a great talent pool in the city and surrounding areas was key.Coley Dale, Director, Ctrip
Ctrip provides a huge array of services to the traveller, from booking flights, hotel rooms, train and bus tickets to holiday packages and guided tours, insurance and attraction tickets. It is majority mobile and provides 24-hour customer service – in fact, Ctrip’s customer service is recognised as the best in China.
What are Ctrip's plans for Edinburgh?
We hope to hire up to 200 people in the next few years and over 120 in the next 12 months alone. We’ll be recruiting for an Office Manager, IT Manager, Trainers and Customer Service Agents. We already have our first Edinburgh-based employee on board, an HR Manager.
What's the rationale behind this move?
Ctrip’s leadership team has visited Edinburgh several times since the acquisition of Skyscanner at the end of last year. It’s clear to us that there’s considerable talent in Scotland and we do aim to recruit at pace here. So that reassurance that there’s a great talent pool in the city and surrounding areas was key. The office will be located very centrally in Edinburgh and we’re hopeful it will open in the first few months of 2018.
What is Ctrip’s vision?
While Chinese travellers continue to be Ctrip’s focus, the Ctrip call centre here in Edinburgh is reflective of Ctrip’s investment in services across the world.
The Edinburgh call centre aims to provide a high-level customer service experience across time zones and languages, and we’ll be investing in intensive training for our staff here.
For some, this will include trips to our headquarters in China to learn from peers. We’re very excited to be building roots in the city.
If you would like to find out more about how we can help you and your business establish, relocate or expand within the city region, or would simply like more information about what Edinburgh has to offer, get in touch today.